Payment help
Refund Policy & Payment Support
Clear next steps when a payment or service needs attention.
Check the conditions before purchasing
Our current published terms do not specify a fixed refund eligibility window, cancellation deadline or refund processing time. Please ask us to confirm the conditions for your selected service before paying. This page does not introduce a new refund entitlement or a no-refund rule, and does not limit rights available under applicable law.
Money debited, but access is pending?
Use the existing payment-status check first. Access depends on confirmed payment, not a bank debit message alone. If confirmation is delayed, contact support before making another payment.
Request help with a refund or cancellation
Email support@careerplusacademy.in with your name, registered email, service name, order or payment reference, payment date and a short description of the issue. If you believe you paid twice, include both references. Do not send passwords, OTPs or full card details.
Resume Audit report problems
If report preparation fails after confirmed payment, use the report retry option rather than purchasing again. You can also raise a support request on the Resume Audit page. For coaching or Personal Branding, check the deliverables and payment conditions agreed with the team before enrolment.
Refund requests need review; sending a request does not by itself confirm approval. No turnaround promise is made here. These explanations are not a substitute for legal advice.